Shipping policy

Last updated: October 26, 2026

Free, tracked shipping on every order

Every order ships free with tracking. There is no minimum order value.

Where we ship

We ship worldwide — free, to every country we deliver to.

Processing time

Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day.

Add Skip the Line at checkout and your order jumps the queue: it is packed and dispatched first, before standard orders.

Delivery time

Most orders are delivered within approximately 10–20 business days of being placed. In rare cases — during the peak holiday season, because of carrier delays, customs checks or weather, or for remote areas — delivery can take up to 30 business days. All delivery times are estimates.

Want it before December 1? We recommend ordering as early as possible — ideally by early November — so your calendar arrives in time for the first door.

Tracking your order

As soon as your order ships, you will receive an email with your tracking number and link. Tracking may take 24–72 hours to show the first update.

Orders for more than one calendar may arrive in separate packages.

Customs and import duties

Orders may ship from our international fulfillment partners. For orders to the United States and Poland, you should not have to pay anything extra on delivery. For other countries, your local customs authority may charge import duties or taxes on delivery; these are not included in our prices and are the responsibility of the recipient. If a carrier asks you for an unexpected fee, please contact us before paying and we will help.

Shipping address

Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of placing your order and we will update it if the order has not yet shipped. We are not responsible for orders delivered to an incorrect address entered at checkout, but we will always do our best to help.

Lost, delayed or damaged packages

If your package is late, shows no tracking updates or arrives damaged, contact us and we will make it right — see our Returns & Refunds Policy. With Shipping Protection, your order is also covered against theft after delivery.

Contact

Questions about your delivery? Email ravenmooradvent.support@gmail.com — we reply within 1–2 business days.